Terms & Conditions
These Terms & Conditions apply to all purchases made through the Norvain London website, which can be contacted via info@norvainlondon.com.
1. Applicability
By placing an order, you agree to these Terms & Conditions, our Returns Policy, Shipping Policy, Payment Policy, Privacy Policy and Cookie Policy.
2. Product Information
We make every effort to describe our products accurately and keep all information up to date. Colours may vary slightly depending on your screen settings. Typographical errors, pricing errors and inaccuracies may occur, and no rights can be derived from such errors.
3. Ordering & Payment
Orders are only processed once full payment has been received. Available payment methods may vary depending on your country. Customers are responsible for checking which payment methods are available in their location.
4. Processing & Delivery
Processing time (dispatch): 1 to 3 business days.
Delivery time after dispatch: 1 to 7 business days, depending on the destination.
Orders are dispatched directly from our supplier in China, and customs duties may apply.
The delivery times stated are estimates only. Delays caused by busy periods, public holidays or customs procedures do not entitle customers to cancellation or a refund.
5. Returns & Cancellations
Please refer to our separate Returns Policy for all return conditions. Orders cannot be cancelled once they have been placed, and a refund or chargeback cannot be requested before the item has been received.
6. Liability
We are not responsible for loss or damage during shipping if the tracking information confirms that the parcel has been delivered to the address provided by the customer.
Our liability is limited at all times to the purchase price of the relevant item.
Please ensure that your delivery details are entered correctly before placing your order.
7. Intellectual Property
All content on this website, including text, photographs, logos and website design, is the property of Norvain London and may not be used without prior written permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@norvainlondon.com.
We aim to respond within 5 business days.
When submitting a complaint regarding size or quality, please include clear photographs together with a description of the issue.
9. Governing Law
These Terms & Conditions are governed by Dutch law.
Any disputes shall be submitted to the competent court in the district where Norvain London is established, unless mandatory law provides otherwise.