Shipping & Delivery Policy
We aim to deliver your order as quickly and efficiently as possible. Below you will find all the information about our Shipping & Delivery Policy.
1. Processing Time (Dispatch)
Orders are processed within 1 to 3 business days. Once your order has been dispatched, you will receive a tracking number by email.
2. Delivery Time
After dispatch, the estimated delivery time is 1 to 7 business days, depending on your location.
Please note that delivery may be delayed during busy periods, public holidays or due to customs procedures.
3. Shipping Method & Origin
To reduce waste and minimise our environmental impact, orders are shipped directly from our supplier in China.
Depending on the destination country, customs duties or import charges may apply.
4. Shipping Costs
Shipping costs are displayed at checkout and depend on the weight of your order, the delivery destination and the selected shipping method.
5. Tracking Your Order – Customer Responsibility
Customers are responsible for monitoring their tracking information using the tracking link provided by email.
Customers are also responsible for checking whether their parcel will be delivered to their address or to a collection point and, where applicable, collecting it from the designated location.
If your delivery is taking longer than expected or if you experience any issues, please contact us first at info@norvainlondon.com before requesting a refund or initiating a chargeback.
6. Delivery Responsibility
If the tracking information confirms that the parcel has been delivered, responsibility passes to the customer.
Please ensure your delivery address is entered correctly. Any address changes must be reported within 24 hours of placing your order by contacting info@norvainlondon.com.