Privacy Policy

At Norvain London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website or place an order with us.

If you have any questions regarding this Privacy Policy, please contact us at info@norvainlondon.com.

1. Personal Information We Collect

When you place an order, create an account or contact our Customer Support team, we may collect the following information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers and never stored on our servers)

  • IP address and browser/device information

  • Order and transaction history

  • Information about your activity on our website through cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide Customer Support

  • Send order confirmations, shipping updates and tracking information

  • Improve our website, products and customer experience

  • Prevent fraud and protect our business

  • Comply with legal and regulatory obligations

  • Send promotional emails and offers, only where you have given your consent

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • The performance of our contract with you (processing your order)

  • Your consent (such as marketing communications)

  • Compliance with legal obligations

  • Our legitimate interests, including fraud prevention, website improvement and customer service

4. Sharing Your Information

To provide our services, we may share your information with carefully selected third parties, including:

  • Secure payment providers

  • Delivery and logistics partners, including Royal Mail

  • Trusted fulfilment partners responsible for preparing and dispatching your order

  • Analytics and marketing service providers (where applicable and subject to your cookie preferences)

We only share the information necessary to perform these services.

Norvain London never sells your personal information to third parties.

Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

5. Data Retention

We only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations, including financial record-keeping requirements.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Analyse visitor behaviour

  • Personalise your shopping experience

  • Measure marketing performance

For more information, please refer to our Cookie Policy. You can update your cookie preferences at any time through our cookie banner or your browser settings.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

All payments are processed through secure, SSL-encrypted connections using trusted payment providers.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Withdraw your consent at any time

  • Request a copy of your data (data portability)

To exercise any of these rights, please contact us at:

info@norvainlondon.com

If you believe your personal information has not been handled correctly, you also have the right to lodge a complaint with your local data protection authority.

9. Contact Us

Norvain London

Email: info@norvainlondon.com